*How sell a special order item

1. A special order item is anything that is not in inventory. This would be indicated by an available quantity of 0 when viewing the product catalog.

2. Add that item to the sales order the order using the + icon on the right side of the page. You will see the item is automatically toggled to special order.

3. Click on __delivery__  to proceed to the next step. Here you will see the item is indicated as Special Order. There will be 3 fulfillment options:

1. Hold for pickup - the item will be picked up from the store by the customer

2. Delivery - the item will come to your store/warehouse and you will deliver to the customer

3. Direct to customer - the item will be sent directly from the vendor to the customer. A draft Purchase Order is automatically created because the shipping address will be to the customer, not the warehouse/store.

Notice there is not an assign inventory option.  ****

For any of the above options you can add a delivery service and associated fee, if desired.

4. Click Review and Confirm to proceed to the next step. Here you will see an estimated delivery date. This date is based on the delivery timeframe that has been configured for the vendor.

5. Continue to process the order with any associated discounts, deposits and payments.