*Creating a Return

Returns can happen after an order has been marked as complete.

1. Find the Sales Order on the main screen and click the 3 dots on the right and select Create Return. 

2. Select the product to be returned by using the checkbox and clicking submit. 

3. Open the sales order and notice Returns now populates as a tab.

4. On the fulfillment tab the item will no longer be marked as delivered. Instead, a user can assign inventory if a replacement item will be sent to the customer. If a replacement will not be given and a refund/store credit needs to be provided continue to the next step.

Note: By creating a return the item is back in inventory, however, no money/credit has been exchanged. If you want to complete a refund do it before returning the item.